Frequently Asked Questions

Wherever you are, we can supply you. We market foam, sponge and rubber products across Europe, Asia, Africa, North America, South America and Australia.
Our customers are in almost every industry, such as automotive, ceramics, clothing and cosmetics, to name but a few.

We will provide a date on your order confirmation or state otherwise. You can also check by logging into Your SHS which will provide up to date order details.

We will provide an estimated despatch date in the quotation or state otherwise.
We endeavour to work with our customers to provide all products within the time scale required.
However our standard lead times are;
Stock items, lead time will be 1-3 working days.
Made to order, lead time is between 5-7 working days & 10-12 working days dependant on the process of your product.
Made to order products that require gluing as part of the process depending on dry time required lead time is 12-15 working days.

1. Receive enquiry
2. Quotation
3. Sample if requested or necessary
4. Customer confirms quote & sample
5. First order will always be on proforma basis (Request credit application for next order is optional)
6. SHS places your order
7. SHS sends order confirmation
8. Delivery of Order

Due to changing material prices and 90% of our goods been made to order, we endeavour to hold all quotations one month.

You can look through our materials page (https://www.sydney-heath.com/materials ) to compare material information, or you can contact us to discuss your application further – if you have a sample or technical data sheet we can compare it with our materials, or you can place a sample request with us if you know the type of material that might be suitable.

We provide our material technical specifications overview on our website, but if you would like more information please contact us and we can send you this.